EPS Online Orton-Gillingham Introductory Course Help
Frequently Asked Questions (FAQs)
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Frequently Asked Questions (FAQ)
Last updated January 25, 2008.

Can't find the answer to your question? Contact Customer Service.

About this Course & Website
Purchasing the Course
Taking the Course
General Information
Technical Issues

About this Course & Website

Who made this website?
This website was created by Educators Publishing Service (EPS). You can learn more about EPS here.

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Who developed this course?
Dyslexia: An Introduction to the Orton-Gillingham Approach was developed by the Fellows of the Academy of Orton-Gillingham Practitioners and Educators. You can learn more about the Academy at www.ortonacademy.org.

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How do I become a member of the Academy?
Once you have completed this course you will be eligible to obtain Subscriber member status with the Academy of Orton-Gillingham Practitioners and Educators. To join, simply complete the Academy's Subscriber Application online.

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Purchasing the Course

How do I purchase this course?
You can purchase this course online by clicking on the "Purchase" button in the top right-hand navigation on any page on the site, or follow this link.

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What are my payment options?
You may use your Visa, MasterCard, Discover Card and American Express credit card. Purchase Orders are not accepted.

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I'm purchasing from outside the US. How much does the course cost?
The course is USD $49. If you live in Canada, you will be charged our Canadian price of CND $63.70. For all other countries, your credit card company will convert your charge at the prevailing exchange rates. If you have any questions, please contact Customer Service.

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How long do I have access to the course?
Purchasing the course gives you access for six months from the date of the purchase. Completing the course does not end your access to the course.

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Taking the Course

How do I access the course?
After you log in to your account, you will be taken directly to the Course Outline. From there, you can access the Lessons for the course.

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How long will it take to complete this course?
The course should take approximately 10 hours to complete.

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Is there a limit to the amount of time I can spend in a lesson?
No, there is no limit.

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If I am unable to finish a lesson all at once, can I come back to where I left off and complete it later?
Yes. Simply click on the "Log Out" button in the top right-hand navigation when you want to leave. Then, when you return to site and log in you can go right back to the lesson you were last in.

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Can I return to a completed lesson?
Yes. Click on the "Completed" button in the Course Outline to return to any lesson previously completed.

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How do I complete the course once I have finished all the lessons?
Completing the last lesson, Lesson 10, will automatically complete the course.

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Can I access the course even after I have finished all the lessons?
Completing the course does not end your access to the course. You have access to the course up to six months from the date of the purchase; when you log in you will be told when your access expires.

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General Information

Can I access my course from a different computer?
Yes. You can access your course from any computer that has Internet access.

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Does EPS track the time I spend in each lesson?
No, but we do track when you mark each lesson as completed.

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Do you save my responses to the lesson questions?
No, we do not save your responses to the lesson questions.

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What if I don't understand some of the course content? Who can answer my questions?
You can send questions to Customer Service.

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How do I give feedback on this course?
You can send feedback to Customer Service.

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Technical Issues

Can I bookmark a page from this website?
Since all of the pages on this website are dynamically created, it is not possible to bookmark them.

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Can I change my password?
You can change your password at any time. Simply go here or contact Customer Service.

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Some of the links in the lessons don’t work. What should I do?
We are aware that some of the links in the lessons do not work. The Academy of Orton-Gillingham Practitioners and Educators is working on updating the content of this course some time this year. In the meantime, we suggest that you continue through the lesson as best as you can.

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I just printed out my screen and noticed some of the content was omitted between pages. What can I do about this?
Unlike pages generated in traditional word processing programs, a web page can have an indefinite length. Because of this, a printer can have difficulty defining page breaks. This is the primary reason why text can be lost between printed web pages. If this continues to happen, select the desired text, copy it, paste it into a word processing document, and print it from there.

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What should I do if I cannot print the lesson material?
First try printing a page from another site. If you are unable to print a page from another site, check your printer and/or printer settings. If you are able to print a page from another site, try printing the lesson material using the browser's Print button ( File » Print from your menu bar), or right-click on the actual web page and choose "Print" from the menu that appears. You may also try copying the desired lesson material into a word processing document (see previous question).

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Do you save my responses to the lesson questions?
No, we do not save your responses to the lesson questions.

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